Returns Policy

We now offer FREE returns within the Rep. of Ireland

If you are unhappy with your purchase in any way. No problem, simply return the order and we'll be very happy to exchange or refund it.

Please return the whole order or any items not required in their original condition and packaging, within 30 days of you receiving your order. Refunds are issued including the delivery charge, excluding large Items, special purchase order and orders returned from outside of the island of Ireland) and within 3 days of receipt at our premises. See special extended returned period above

We now offer free returns in the Rep. of Ireland on all standard size parcels - Large item such as Kayaks, Masts , Anchors and Chain will incur a return shipping charge

How to set up a return

Please Login to your online account and select 'Orders' from the drop down menu in the 'Account 'Tab - Find the Order you wish to return, click 'Return items', complete and submit a Returns Form and you have completed the return notification. Wait for the return to be authorised by us before shipping back to us - You may track the status of your return by clicking 'Returns' in the 'Account' menu.

Returns from within the Rep. of Ireland

For standard parcels we use AN POST Courier Service - Please go to this web address: https://www.anpost.com/Post-Parcels/Click-and-Post/Returns

Select CH Marine from the drop-down 'Retailers' menu and complete the procedure. Print the Returns Label, attach to the parcel and drop into your nearest post office. For large item returns, see note below and please contact us so we can help arrange the most cost-effective means of return shipping.

Returns from UK (Post Brexit)

Returns from the UK have been simplified and should be sent prepaid to our Northern Ireland warehouse. This removes the need for customs clearance or any extra charges

CH Marine (NI) Ltd 

Scrabo Business Park,
Jubilee Rd,
Newtownards
Co. Down
BT23 4YH

Tel: 028 91 828405

Returns from outside Rep of Ireland (EU and Worldwide)

Returns from outside of the Rep of Ireland should be returned pre-paid. The delivery charge is non-refundable.

If you return an item because it is faulty or incorrectly supplied, we will exchange or refund the item(s) in full including the delivery charge and we will refund the cost of returning the item to us, providing return carriage charges are agreed in advance - In most instances we will instruct our carrier to collect on our account.

Returns may be also dropped off at one of our CH Marine branches:

• CORK: Frankfield Industrial Estate, Frankfield Road, Cork (opposite Hanleys Garden Centre) T12 KA99
• SKIBBEREEN: Nautic House, Marsh Rd, Skibbereen, Co. Cork. P81 R230
• NEWTONWARDS, Co Down: Scrabo Business Park, 14 Jubilee Rd, Newtownards BT23 4XG, Northern Ireland

Large item returns (Items of excessive length ,weight or volume)

All items in this category from within or outside of Ireland should be returned carriage paid and we regret the delivery charge is non-refundable.